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.ai-orb{color:#07101a;background:var(--grad-brand);border-radius:16px;flex:none;place-items:center;width:54px;height:54px;display:grid;box-shadow:0 10px 26px -10px #2ad4ec99}.fv2 .ai-chat{flex-direction:column;gap:12px;padding:18px;display:flex}.fv2 .ai-msg{border-radius:14px;max-width:80%;padding:12px 15px;font-size:13.5px;line-height:1.55}.fv2 .ai-msg.user{background:var(--accent-soft);color:var(--text-hi);border-bottom-right-radius:4px;align-self:flex-end}.fv2 .ai-msg.bot{background:var(--surface-2);border:1px solid var(--border-faint);color:var(--text);border-bottom-left-radius:4px;align-self:flex-start;gap:10px;display:flex}.fv2 .ai-input{border-top:1px solid var(--border);gap:10px;padding:14px 18px;display:flex}.fv2 .ai-input input{background:var(--surface-2);border:1px solid var(--border);height:40px;color:var(--text-hi);font-family:var(--font-ui);border-radius:11px;outline:none;flex:1;padding:0 14px;font-size:13.5px}.fv2 .set-row{border-bottom:1px solid var(--border-faint);align-items:center;gap:16px;padding:13px 18px;display:flex}.fv2 .set-row:last-child{border-bottom:none}.fv2 .set-label{color:var(--text-hi);font-size:13.5px;font-weight:500}.fv2 .set-sub{color:var(--text-dim);margin-top:2px;font-size:12px}.fv2 .set-ctrl{flex:none;margin-left:auto}.fv2 .switch{background:var(--surface-hover);cursor:pointer;border-radius:20px;width:42px;height:24px;padding:3px;transition:all .18s;display:inline-flex}.fv2 .switch i{background:var(--text-dim);border-radius:50%;width:18px;height:18px;transition:all .18s}.fv2 .switch.on{background:var(--ok)}.fv2 .switch.on i{background:#fff;transform:translate(18px)}.fv2 .kb-cats{flex-wrap:wrap;gap:8px;margin-bottom:18px;display:flex}.fv2 .kb-cat{color:var(--text-dim);background:var(--surface-2);border:1px solid var(--border);cursor:pointer;border-radius:9px;padding:7px 14px;font-size:12.5px;font-weight:500;transition:all .14s}.fv2 .kb-cat:hover{color:var(--text-hi)}.fv2 .kb-cat.active{color:var(--text-hi);background:var(--surface-3);box-shadow:inset 0 0 0 1px var(--border-strong)}.fv2 .kb-card{cursor:pointer;transition:all .15s}.fv2 .kb-card:hover{border-color:var(--border-strong);transform:translateY(-2px)}.fv2 .kb-title{color:var(--text-hi);font-size:14.5px;font-weight:600;line-height:1.4}.fv2 .kb-meta{color:var(--text-dim);margin-top:8px;font-size:11.5px}.fv2 .article{max-width:760px}.fv2 .article-title{color:var(--text-hi);letter-spacing:-.01em;margin:12px 0 10px;font-size:27px;font-weight:600;line-height:1.2}.fv2 .article-meta{color:var(--text-dim);flex-wrap:wrap;align-items:center;gap:8px;font-size:12.5px;display:flex}.fv2 .article-body{margin-top:22px}.fv2 .step-n{background:var(--accent-soft);width:24px;height:24px;color:var(--accent);font-family:var(--font-mono);border-radius:7px;flex:none;place-items:center;margin-top:2px;font-size:12px;font-weight:600;display:grid}.fv2 .editor-title{width:100%;color:var(--text-hi);font-family:var(--font-ui);background:0 0;border:none;outline:none;margin-bottom:14px;font-size:26px;font-weight:600}.fv2 .editor-toolbar{background:var(--surface-2);border:1px solid var(--border);border-bottom:none;border-radius:10px 10px 0 0;align-items:center;gap:4px;padding:8px;display:flex}.fv2 .et-btn{width:32px;height:32px;color:var(--text);border-radius:7px;place-items:center;transition:all .12s;display:grid}.fv2 .et-btn:hover{background:var(--surface-3);color:var(--text-hi)}.fv2 .et-sep{background:var(--border);width:1px;height:20px;margin:0 4px}.fv2 .editor-area{background:var(--surface-1);border:1px solid var(--border);min-height:280px;color:var(--text);border-radius:0 0 10px 10px;outline:none;padding:16px;font-size:14.5px;line-height:1.7}.fv2 .news-banner{border-radius:var(--radius);background:linear-gradient(90deg, var(--info-soft), transparent);border:1px solid #5b9dff4d;align-items:center;gap:13px;margin-bottom:20px;padding:12px 16px;display:flex}.fv2 .news-ico{background:var(--info-soft);width:32px;height:32px;color:var(--info);border-radius:9px;flex:none;place-items:center;display:grid}.fv2 .news-text{color:var(--text);flex:1;font-size:13px}.fv2 .news-text b{color:var(--text-hi)}.fv2 .dropzone{border:1.5px dashed var(--border-strong);text-align:center;color:var(--text-dim);cursor:pointer;border-radius:12px;justify-content:center;align-items:center;gap:9px;padding:22px;font-size:13px;transition:all .14s;display:flex}.fv2 .dropzone:hover{border-color:var(--accent);color:var(--text);background:var(--accent-soft)}.fv2 .rate-input{justify-content:center;gap:8px;display:flex}.fv2 .ri-star{color:var(--surface-hover);cursor:pointer;font-size:34px;line-height:1;transition:all .12s}.fv2 .ri-star:hover,.fv2 .ri-star.on{color:var(--warn);transform:scale(1.1)}.fv2 .rate-block{flex-direction:column;align-items:flex-start;gap:8px;display:flex}.fv2 .ticket-grid{grid-template-columns:1fr 384px;align-items:start;gap:16px;display:grid}.fv2 .ticket-main{flex-direction:column;gap:16px;display:flex}.fv2 .ticket-title{color:var(--text-hi);letter-spacing:-.01em;font-size:20px;font-weight:600}.fv2 .thread{flex-direction:column;gap:12px;display:flex}.fv2 .msg{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-1);box-shadow:var(--shadow-card);padding:14px 16px}.fv2 .msg.client{border-left:3px solid var(--accent)}.fv2 .msg.agent{border-left:3px solid var(--ok);background:var(--surface-2)}.fv2 .msg.internal{border-left:3px solid var(--warn);background:var(--warn-soft)}.fv2 .msg.internal .msg-body{color:var(--text-hi)}.fv2 .msg-head{align-items:center;gap:10px;margin-bottom:9px;display:flex}.fv2 .msg-who{color:var(--text-hi);font-size:13.5px;font-weight:600}.fv2 .msg-time{color:var(--text-faint);margin-left:auto;font-size:11px}.fv2 .msg-body{color:var(--text);font-size:13.5px;line-height:1.58}.fv2 .reply-title{color:var(--text-hi);align-items:center;gap:8px;font-size:14px;font-weight:600;display:flex}.fv2 .reply-area{resize:vertical;background:var(--surface-2);border:1px solid var(--border);width:100%;min-height:108px;color:var(--text-hi);font-family:var(--font-ui);border-radius:12px;padding:13px 15px;font-size:13.5px;line-height:1.55}.fv2 .reply-area:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);outline:none}.fv2 .reply-area.internal-mode{background:var(--warn-soft);border-color:#f5b13d66}.fv2 .reply-internal-toggle.on{color:var(--warn);background:var(--warn-soft);border-color:#f5b13d66}.fv2 .flow{flex-direction:column;gap:5px;display:flex}.fv2 .flow-step{color:var(--text-dim);border:1px solid #0000;border-radius:11px;align-items:center;gap:11px;padding:10px 12px;font-size:13.5px;font-weight:500;display:flex}.fv2 .flow-step .fs-dot{background:var(--surface-3);width:24px;height:24px;color:var(--text-faint);border-radius:50%;flex:none;place-items:center;display:grid}.fv2 .flow-step.done{color:var(--text)}.fv2 .flow-step.done .fs-dot{background:var(--ok-soft);color:var(--ok)}.fv2 .flow-step.active{color:var(--text-hi);font-weight:600}.fv2 .flow-step .fs-mark{margin-left:auto}.fv2 .flow-step.active.stage-inicializado{background:var(--danger-soft);border-color:#e23b4e4d}.fv2 .flow-step.active.stage-inicializado .fs-dot{background:var(--danger);color:#fff}.fv2 .flow-step.active.stage-aberto{background:var(--warn-soft);border-color:#c9821a4d}.fv2 .flow-step.active.stage-aberto .fs-dot{background:var(--warn);color:#1a1300}.fv2 .flow-step.active.stage-em_espera{background:var(--info-soft);border-color:#2f6fd64d}.fv2 .flow-step.active.stage-em_espera .fs-dot{background:var(--info);color:#fff}.fv2 .flow-step.active.stage-finalizado{background:var(--ok-soft);border-color:#14a37a4d}.fv2 .flow-step.active.stage-finalizado .fs-dot{background:var(--ok);color:#fff}.fv2 .contact-card{border:1px solid var(--border);background:var(--surface-2);border-radius:12px;align-items:center;gap:11px;padding:11px 13px;display:flex}.fv2 .contact-card.wa{border-color:#2ed3a340}.fv2 .contact-card.ad{border-color:#ff566738}.fv2 .cc-ico{border-radius:9px;flex:none;place-items:center;width:34px;height:34px;display:grid}.fv2 .cc-body{flex:1;min-width:0}.fv2 .cc-num{color:var(--text-hi);letter-spacing:.02em;font-size:14px;font-weight:600}.fv2 .cc-link{cursor:pointer;margin-top:1px;font-size:11.5px;display:inline-block}.fv2 .mc-host{border-bottom:1px solid var(--border-faint);align-items:center;gap:11px;margin-bottom:14px;padding-bottom:14px;display:flex}.fv2 .mc-hostname{color:var(--text-hi);font-size:14px;font-weight:600}.fv2 .mc-ids{grid-template-columns:1fr 1fr;gap:11px 14px;display:grid}.fv2 .mc-idrow{flex-direction:column;gap:2px;display:flex}.fv2 .mc-idlab{font-family:var(--font-mono);letter-spacing:.07em;text-transform:uppercase;color:var(--text-dim);font-size:9.5px}.fv2 .mc-idval{color:var(--text-hi);font-size:13px;font-weight:500}.fv2 .mc-metric{margin-bottom:12px}.fv2 .mc-mtop{color:var(--text);justify-content:space-between;gap:10px;margin-bottom:6px;font-size:12px;display:flex}.fv2 .mc-foot{border-top:1px solid var(--border-faint);color:var(--text);justify-content:space-between;align-items:center;gap:10px;margin-top:4px;padding-top:12px;font-size:11.5px;display:flex}.fv2 .machine-empty{color:var(--text-dim);align-items:center;gap:12px;padding:18px;display:flex}.fv2 .attach-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:10px;display:grid}.fv2 .attach-img{border:1px solid var(--border);background:var(--surface-2);cursor:pointer;border-radius:11px;flex-direction:column;gap:8px;padding:10px;transition:all .14s;display:flex}.fv2 .attach-img:hover{border-color:var(--accent)}.fv2 .ai-thumb{background:var(--surface-3);height:80px;color:var(--text-dim);border-radius:8px;place-items:center;display:grid}.fv2 .attach-file{border:1px solid var(--border);background:var(--surface-2);border-radius:11px;align-items:center;gap:11px;padding:11px 13px;display:flex}.fv2 .af-ico{background:var(--surface-3);width:34px;height:34px;color:var(--text-dim);border-radius:9px;flex:none;place-items:center;display:grid}.fv2 .af-name{color:var(--text-hi);font-size:12.5px;font-weight:500}@media (width<=1180px){.fv2 .ticket-grid{grid-template-columns:1fr}.fv2 .grid-3{grid-template-columns:1fr 1fr}.fv2 .grid-2{grid-template-columns:1fr}}